FAQ
Have a look below for your questions & answers
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Shipping
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We ship worldwide, and you can find the costs and delivery times per country here. For the Netherlands, Belgium, and Germany, we offer packages for €5.75, as well as free shipping on orders above €1OO,-
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Delivery time within the Europe and UK your package will usually be delivered to the specified address in the Netherlands between 1 to 2 and Europe 3-6 working days. Delivery times may be slightly longer at this time.
Orders out of Europe, like Canada, US, Australia and the rest of the world. Your package will delivered to the specified address between 6 to 14 working days after shipment. Also, delivery times may be slightly longer at this time.
We’ll keep track & keep you informed during the delivery of your package. If you have any further questions. Please feel free to contact us at: info@shop-supernovae.com.
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From the moment you receive the order at home, you’ll have your order in sight for 14 days. Within this period you can try on the article and view it at your leisure. After the expiry of the 14 days, the purchase agreement is binding. If you are not satisfied with the item, you can exchange or return it within the trial returns .
Materials
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Each of our jewelry pieces is meticulously handcrafted and of the highest quality.
We use the following materials:
Gemstones used for our jewelry are conflict free and naturally or lab created. This means they’re not dyed, irradiated, or heat treated. Responsibly resourced. It also means that they are delicate and subject to breakage under the right conditions.
Metals we use are 100% nickel free, and suitable for those with allergies. All pieces are made from 100% solid and recycled .925 sterling silver base. As with all silver they are subject to oxidization and tarnish caused by extended exposure to moisture and air.
Gold-vermeil or plated jewelry is made from a base of .925 silver or brass covered in a thick layer of gold, 3 micron layers. To keep these beauties shining bright we recommend using a dry cloth to gently rub your jewels clean once in a while to bring back their lustrous shine.
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We offer different sizes and re-sizeable rings. Make sure you read the ring or necklace description to find out what sizes we offer before purchase.
If you would like to request a resize please contact us at info@shop-supernovae.com.
Gift service
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We offer a complimentary gift service on our webshop. Simply select this option at checkout and choose from a variety of occasions such as birthdays, mother's day and all other holidays. Additionally, we can send the gift directly to the recipient along with a personalized message that you can provide in the order notes section.